Privacy Policy and Disclaimer

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The City of Franklin is committed to respecting and protecting your privacy to the extent provided by law. Exercise caution when submitting information that may contain sensitive information, including but not limited to the following:

  1. personal identifying number, such as a driver's license number, Social Security Number, Names of Minor Children, Dates of Birth, Financial Account Numbers. Telephone Numbers and Home Addresses
  2. medical records, treatment and diagnosis
  3. individual financial information
  4. proprietary or trade secret information


The City of Franklin provides this Online Privacy Statement to make you aware of the privacy policy, practices and of the choices you can make about the way your information is collected and used. To make this notice easy to find, it is available on the home page.

Public Disclosure

Whether or not information is provided to the City of Franklin by personal visit, mail, or web site, it becomes a public record and is susceptible to public inspection unless protected by State or Federal law. Public records are subject to the rules and requirements located in Tennessee Code Annotated Title 10 Chapter 7. A public record is defined as follows:

"Public record(s)" or "state record(s)" means all documents, papers, letters, maps, books, photographs, microfilms, electronic data processing files and output, films, sound recordings or other material, regardless of physical form or characteristics made or received pursuant to law or ordinance or in connection with the transaction of official business by any governmental agency. (T.C.A. 10-7-301 (6))

Based on the definition of public records, be aware that any information collected at this site could be made available to the public. Requests for public records will be examined for compliance with public record laws.

What information is collected?

On some City of Franklin pages, you can submit personal information knowingly or unknowingly (e.g.,“cookies”) through forms or via e-mail links. You are advised that you have no reasonable expectation of privacy in the information you knowingly or unknowingly submit, such as your name, address, phone numbers, account status, software information, billing and other account information and your screen name(s). In order to tailor subsequent communications to you and continuously improve services, you may also be asked you to provide information regarding your personal or professional interests, demographics, experience with city services and more detailed contact preferences, though such is not required.

How will this information be used?

The City of Franklin uses your information to better understand your needs and provide you with better service. Specifically, your information is used to communicate back to you, to update you on services and benefits and personalize the City Web site for you.

Will this information be shared?

The City of Franklin will not sell, rent or lease your personally identifiable information to others. However, the state of Tennessee’s Public Records Act and/or other laws may require sharing the personal data you provide online.


Links to third party Web sites on the site are provided solely as a convenience to you. If you use these links, you will leave the the City of Franklin site. The City of Franklin has not reviewed all of these third party sites and does not control or is not responsible for any of these sites, their content or their privacy policy. Thus, the City of Franklin does not endorse or make any representations about them, or any information, software or products or materials found there. If you decide to access any of the third party sites linked to this site, you do so at your own risk. See the City of Franklin’s Terms of Use and Disclaimer Policy.


The City of Franklin is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy and ensure the appropriate use of information, appropriate physical, electronic and managerial procedures have been put into place to safeguard and secure the information collected online. Furthermore, this site takes reasonable measures to maintain the confidentiality of all personal information collected. However, no site and the data it contains is absolutely protected against unauthorized use (e.g., hacking) and the City does not represent that the site and its contents will be 100% secure; therefore, the users should be aware of the information they submit voluntarily.


If you have comments or questions about our privacy policy, please e-mail the site's administrator here.




The City of Franklin makes no warranty or representation, express or implied, with respect to the quality, content, accuracy, completeness, currency, freedom from computer virus, or non-infringement of proprietary rights, of any of the design, information, text, graphics, images, pages, interfaces, links, software, or other materials and items contained in or displayed on this site. All such items and materials are provided on an "as is" basis, and you are fully and solely responsible for your use of them and for any results or consequences of your use. They have been compiled from a variety of sources, including sources beyond the control of the City of Franklin, and are subject to change without notice from the City. Commercial use is prohibited without the prior written permission of the City. In no event shall the City or its agencies, officers, employees, agents, or representatives be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages arising out of or relating to your accessing or using the site, or otherwise arising from the site or from anything contained in or displayed on the site. Nothing contained in or displayed on this site constitutes or is intended to constitute legal advice by the City or any of its agencies, officers, employees, agents, attorneys, or representatives.

External Sites

This site may contain links to other sites on the Internet that are operated by parties other than the City. The City is not responsible for the content of any such external site, its quality, content, accuracy, completeness, currency, freedom from computer virus, or non-infringement of proprietary rights, of any of the design, information, text, graphics, images, pages, interfaces, links, software, or other materials and items contained in or displayed on that site or its links or for the availability of the site or its content. If you have questions or concerns regarding the content of any of these external sites, you should contact that site's administrator directly.

Links From The City of Franklin To Other Web Sites

In an attempt to provide the best service to the public, the City of Franklin may offer links to content not managed by the City of Franklin. In these cases, the link must meet at least one of the following criteria:

  1. Link leads to a site owned by the federal government, a state government, or a local government. The extension of the URL (e.g., .org, .com) does not preclude a site from being linked to as long as the site is under the ownership of one of the above entities.
  2. Link leads to additional information about government services.
  3. Link leads to a Web site owned by an entity that has a contractual relationship with the City of Franklin.
  4. Link leads to a non-profit or non-partisan organization that substantially promotes the health, safety, and general welfare of the citizens of Franklin.

No endorsement is intended or made of any link, product, service, or information either by its inclusion or exclusion from the City of Franklin's web site. We are not responsible for the content of web sites not controlled by the City of Franklin, nor does the City's Privacy Statement apply to external sites. Use of information obtained from such web sites is voluntary and should be independently verified.

Copyright, Trademarks and Servicemarks

Service marks and trademarks contained in or displayed on the site, and the contents of linked sites operated by third parties, are the property of their respective owners. All other design, information, text, graphics, images, pages, interfaces, links, software, and other items and materials contained in or displayed on this site, and the selection and arrangements thereof, are the property of the City of Franklin. All rights are reserved. Permission is granted to residents and citizens of the City of Franklin to copy electronically and to print single pages from the site for the sole purpose of sharing information on the site with other citizens and residents, and on the condition that the pages are copied, printed, and shared without cost to the recipients and exactly as presented on the site, without any addition or modification. Distribution, or republication in any other form or for any other purpose, including any commercial purpose or use, and any modification whatsoever, are strictly prohibited without the prior written permission of the City.

Communications Through The Site

In no event shall any communication made through this site's e-mail and messaging functions constitute legal notice to the City, or to any of its agencies, officers, employees, agents, or representatives (including but not limited to legal notice required by federal, state, or local laws, rules, or regulations) with respect to any existing or potential claim or cause of action against the City or any of its agencies, officers, employees, agents, or representatives. See the City of Franklin’s Privacy Warning.


The foregoing terms and conditions and all disputes arising under them shall be governed, construed and decided in accordance with the laws of the City of Franklin and the state of Tennessee. The City reserves the right to revise and otherwise change the foregoing terms and conditions at anytime and without notice.