Paying Online

1. Why is there a service fee?
2. How safe is online property tax payment?
3. When will my bank account be debited for the payment?
4. What methods are acceptable for online tax payment?
5. What kind of verification shows that I made my payment?
6. What do I do with my confirmation number?
7. What is the due date for tax payments received online?
8. How will I know if my taxes were received before the due date?

1. Why is there a service fee?

A service fee covers the cost of the transaction and is charged to the cardholder by the payment clearing house for processing.
None of this fee can be legally retained by the City of Franklin.

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2. How safe is online property tax payment?

The payment website uses specialized encryption to ensure that your tax payment information is secure.
Actually, online payments are more secure than mailing your payment from your home postbox.

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3. When will my bank account be debited for the payment?

Within 2-4 business days of submission and verified acceptance.

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4. What methods are acceptable for online tax payment?

This website uses secure payment systems to process Visa, MasterCard & most debit cards. Online checks are also accepted.

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5. What kind of verification shows that I made my payment?

When payment is submitted, a printable receipt of the transaction will become available for immediate printing and retention for your records.
This transaction receipt will contain all information about your payment(s) as well as your payment confirmation number.
Also, a confirmation will be sent via email.

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6. What do I do with my confirmation number?

Store your confirmation number in a safe place.
It is a secure reference to your transaction and will be needed to access any payment information.

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7. What is the due date for tax payments received online?

All taxes should be paid before the date due shown on your bill.
The time and date shown on your confirmation page is the actual date and time of payment.

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8. How will I know if my taxes were received before the due date?

Payments may be made up until 11:59 pm on the date payment is due.
The date displayed on the confirmation page is recognized as the date of payment.