Citizen Satisfaction Survey

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Citizen Satisfaction Survey

1. How would you rate the overall performance of the Franklin Police Department?
Substantially below expectations Below expectations Meets expectations Exceeds expectations Substantially exceeds expectations

2. Please rate the overall competence for all Franklin Police Department employees you have had contact with. This includes sworn officers, 911/communications personnel, and non-sworn administrative personnel.
Substantially below expectations Below expectations Meets expectations Exceeds expectations Substantially exceeds expectations

3. How do you rate the Franklin Police Department on criminal law enforcement efforts?
Substantially below expectations Below expectations Meets expectations Exceeds expectations Substantially exceeds expectations

4. How do you rate the Franklin Police Department on crime prevention and community service?
Substantially below expectations Below expectations Meets expectations Exceeds expectations Substantially exceeds expectations

5. How would you rate the Franklin Police Department on traffic law enforcement?
Substantially below expectations Below expectations Meets expectations Exceeds expectations Substantially exceeds expectations

6. How would you rate the attitude and behavior of Franklin Police Officers toward citizens?
Substantially below expectations Below expectations Meets expectations Exceeds expectations Substantially exceeds expectations

7. How would you rate the Franklin Police Department at addressing concerns and promoting safety and security in your neighborhood?
Substantially below expectations Below expectations Meets expectations Exceeds expectations Substantially exceeds expectations

8. Please provide any comments, recommendations, or suggestions for improvement by the Franklin Police Department in the space below:


Demographics These last few questions will help us to accurately process your response.

9. Please Enter Your 5-digit zip code:

10. On what have you based the opinions given in this survey?
Personal Experience Observation Word of Mouth Newspaper Television Other Media Specify Other Media:


11. What is your main source of information on the Franklin Police Department?
Television - skip to 12 Radio - skip to 12 Newspaper - answer 11b Website - answer 11b Other (please specify below) - skip to 12


11b. Specify which Newspaper or Website:


12. What is your education Level?
Less than High School High School Graduate Some College College Graduate Advanced College Degree Technical Training

13. Please Enter Your Age:
Less than 20 20-29 30-39 40-49 50-59 60 or over

14. Please Enter Your Gender:
Male Female

15. Please Enter Your Race:
African American American Indian Caucasian Asian Hispanic Other (Specify Below):


16. Please Enter Your Income Level:
Less than $30,000 More than $30,000 less than $50,000 More than $50,000 less than $80,000 Over $80,000

17. Have you been the victim of a crime that has been reported to the Franklin Police Department within the last 6 months?
Yes No

You have completed all of the questions in this survey. If you proceed forward and select submit, your responses will be finalized and you will not have another opportunity to change any of your answers. If you would like to review your answers before proceeding, - click here. If you would like to finalize your response, select the Submit button below.

1. How would you rate the overall performance of the Franklin Police Department?

2. Please rate the overall competence for all Franklin Police Department employees you have had contact with. This includes sworn officers, 911/communications personnel, and non-sworn administrative personnel.

3. How do you rate the Franklin Police Department on criminal law enforcement efforts?

4. How do you rate the Franklin Police Department on crime prevention and community service?

5. How would you rate the Franklin Police Department on traffic law enforcement?

6. How would you rate the attitude and behavior of Franklin Police Officers toward citizens?

7. How would you rate the Franklin Police Department at addressing concerns and promoting safety and security in your neighborhood?

8. Please provide any comments, recommendations, or suggestions for improvement by the Franklin Police Department in the space below:

9. Please Enter Your 5-digit zip code:

10. On what have you based the opinions given in this survey?

11. What is your main source of information on the Franklin Police Department?

11b. Specify which Newspaper or Website:

12. What is your education Level?

13. Please Enter Your Age:

14. Please Enter Your Gender:

15. Please Enter Your Race:

16. Please Enter Your Income Level:

17. Have you been the victim of a crime that has been reported to the Franklin Police Department within the last 6 months?